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KS
Enhancing customer experience by ensuring genuinity
Delving into root of human drivers & predicting real world behavioural patterns
About the project
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The project was a part of a three week course on Understanding Social Behavior in SDM M.Des curriculum at NID. Our team chose to study Google reviews which is now a days considered as online currency in form of data on social platform.
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The study was intended to gain actionable insights how this freely available data is a key to the nuanced behavioral patterns that have evolved exclusively in the digital world and would often be inconsistent when compared to offline social equations.

CORE DRIVERS OF BEHAVIOR

TRUST AND TRANSACTION


CONCEPTUAL FRAMEWORK

G SUITE FEEDBACK APPLICATION

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